Online Ordering

Website: www.hitekhotrods.com
Use our website for fast secure ordering. Its easy to search for the parts you need and quick way to order 24 hours a day!

FAX ORDERING

24 Hour Fax Ordering
Complete the order form and fax it in to 937-885-1741. Please make sure to include your daytime phone number so we can call you if we have questions.

TERMS AND POLICIE

Drop Ship Orders
Factory drop ship orders will be subject to the manufacturer’s policy and an additional fee may apply. If you have any questions or need clarification about these fees please call.

Special Orders
All special orders are subject to freight and handling charges from the manufacturer. No returns accepted on special order parts.

Damaged Claims
Always inspect your package upon delivery. Inspect all packages in the presence of the delivery driver. The driver must note any damage. Ask the drive the Carrier’s procedures for handling damage claims. You must hold the original box, packing material and damaged merchandise for inspection or the carrier will not honor the claim. We are not responsible if no notification is given within five days of receipt.

Shortages
Always check the contents of your delivery to insure all the parts that you ordered were received. Please read the invoice. Double check all packing materials, small items may be wrapped inside with these products. Shortages may occur from damage to the box, so save all packing materials. Inspect the box for holes that would allow parts to fall out. If you are missing any item(s) be sure to check your invoice for backorders or canceled items before calling. If an order has to be split a shipment into multiple boxes, packages may be delivered on different days. You need to contact us within 5 days of delivery to assure the prompt replacement. We assume no liability after this period.

Refusals
All orders refused after shipment will be billed a 15% restocking charge plus freight to and from the destination.

Please give us a call at 937-277-9488 or just email us at info@HiTekHotRods.com to get the process rolling.

 

Cancellations
All cancelled orders will be charged a 15% restocking fee if the ordered items have been processed.

Returns
If within 30 days after the purchase date you are not satisfied, you may return the item for refund or exchange. All exchanged or returned merchandise must be in original factory condition. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional fee or even refusal.

Returned merchandise must include all packaging materials, warranty cards, manuals, and accessories. If the items being returned needs to be repackaged there will be a re-packing charge. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can not sell an item where it’s box is defaced. Pack the merchandise in a sturdy shipping box and include a copy of your invoice, contact information, and indicate reason for return. You must ship order back to us pre-paid, we do not accept COD shipments.

All exchanges need to have reshipping charges included. Items that are returned after 30 days are subject to 15% restocking charges. No returns on electrical parts, video tapes, and books. Absolutely no returns on special order or close out merchandise.

Warranty
Any warranties of products sold herein are those made by the manufacturer of those products. Warranty claims must be made before the parts are installed. If an item has a manufacturer’s warranty as being free from defects and it is determined the part is defective we will exchange only. No refunds will be given on shipping charges. If the item has been used and you are requesting warranty work you will need to contact the manufacturer directly. Due to the nature of their use, racing parts are not covered by warranty once they have been used.

Disclaimer of Warranty
HiTek Hot Rods makes no warranties …..
We hereby expressly disclaim all warranties either expressed or implied, including any warranties of merchantability of or fitness for a particular purpose. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. The user shall determine the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within. We neither assume nor authorize any other person to assume for it any liability in connection with the sale of manufacturer’s merchandise.