Online Ordering

Website: www.hitekhotrods.com
Use our website for fast secure ordering. Its easy to search for the parts you need and quick way to order 24 hours a day!

FAX ORDERING

24 Hour Fax Ordering
Complete the order form and fax it in to 937-885-1741. Please make sure to include your daytime phone number so we can call you if we have questions.

TERMS AND POLICIE

Drop Ship Orders
Factory drop ship orders will be subject to the manufacturer’s policy and an additional fee may apply. If you have any questions or need clarification about these fees please call.

Special Orders
All special orders are subject to freight and handling charges from the manufacturer. No returns accepted on special order parts.

Damaged Claims
Always inspect your package upon delivery. Inspect all packages in the presence of the delivery driver. The driver must note any damage. Ask the drive the Carrier’s procedures for handling damage claims. You must hold the original box, packing material and damaged merchandise for inspection or the carrier will not honor the claim. We are not responsible if no notification is given within five days of receipt.

Shortages
Always check the contents of your delivery to insure all the parts that you ordered were received. Please read the invoice. Double check all packing materials, small items may be wrapped inside with these products. Shortages may occur from damage to the box, so save all packing materials. Inspect the box for holes that would allow parts to fall out. If you are missing any item(s) be sure to check your invoice for backorders or canceled items before calling. If an order has to be split a shipment into multiple boxes, packages may be delivered on different days. You need to contact us within 5 days of delivery to assure the prompt replacement. We assume no liability after this period.

Refusals
All orders refused after shipment will be billed a 15% restocking charge plus freight to and from the destination.

Please email us at info@HiTekHotRods.com to get the process rolling.